12.2 Collective Bargaininghttps://www.nlrb.gov/rights-we-protect/whats-law/employees/i-am-represented-union/collective-bargaining-rights https://www.nlrb.gov/rights-we-protect/whats-law/employers/bargaining-good-faith-employees-union-representative-section
12.3 Administration of the Collective Bargaining Agreementhttp://www.fedsmith.com/2008/07/08/why-do-employees-file-discrimination-complaints/ https://www.flra.gov/cases/arbitration https://www.bls.gov/ooh/legal/arbitrators-mediators-and-conciliators.htm